Effective October 31, 2026.
Helix Audio Mix Live and Helix Audio Mix Remote are made by Helix Solara LLC. This policy covers Helix Audio Mix Live for the Mac, Helix Audio Mix Live Mobile for iPhone and iPad, and Helix Audio Mix Remote for iPhone, iPad and the Mac.
The short version
The apps do not collect, store or send any personal information. They have no account, no analytics and no tracking. Everything they do with audio and files happens on your devices. Helix Audio Mix Remote talks to your Macs and mixers only over your own local network. On iPhone and iPad, Helix Audio Mix Live Mobile, and Helix Audio Mix Remote while it controls a mixer, show a banner ad served by Google, which is the one thing that talks to anyone but Apple; the Mac apps show no ads.
What the apps use, and why
Microphone and audio devices. Helix Audio Mix Live mixes live audio, so it asks for microphone access and reads from the audio devices you choose. The audio is processed on your device and played to the outputs you choose. It is never recorded unless you press REC, and never leaves your device unless you route it to an output or save a recording yourself. Helix Audio Mix Remote does not use the microphone or play any audio.
System audio. On the Mac, if you set a channel’s source to System Audio, Helix Audio Mix Live asks for permission to record what the Mac is playing and captures the other apps’ audio into that channel. It is mixed on your device like any input, never recorded unless you press REC, and never leaves your device unless you route it to an output or save a recording yourself. The app asks only when you choose that source.
Files you open. Audio files you load into a channel or a DJ deck are read from where they are. The app keeps a reference to each file so it can open it again at the next launch; the reference is stored on your device only, in the app’s own folder. Recordings are written where you choose.
Apple Music and your music library. If you enable Apple Music in Helix Audio Mix Live, it plays tracks from your Apple Music library through Apple’s own player. If you open the Music Library to load a song onto a file player or a deck, the app reads your library’s list of songs on your device to show it to you, and opens only the songs you choose; on iPhone and iPad a chosen song is copied into the app’s own folder so it can be played again. Nothing about your library is sent anywhere.
Settings and sessions. The console’s state, your saved sessions, the DJ decks’ lists and the appearance choice are stored on your device in the app’s own folder. On the Mac that is inside the app’s sandbox container.
Remote control. Remote control is off until you turn on Allow Remote Control on the Mac (it needs Pro). While it is on, the Mac makes itself visible on your local network (by Bonjour, under the name you give it) and accepts a connection from Helix Audio Mix Remote only after you pair the two with a code shown on both. The Mac then sends the paired remote the console’s state and meter levels, and carries out the changes it makes, encrypted and only over your local network; never audio. The Mac keeps each paired remote’s name, a public key used to recognize it, and when it last connected, on the Mac only; Forget removes one. A recording started from a remote is saved in the folder you chose for it on the Mac.
Helix Audio Mix Remote. The remote finds Macs and mixers on your local network (by Bonjour for Macs, and for Behringer X Air mixers by asking the addresses on your network), so on iPhone and iPad it asks for iOS’s Local Network permission first. It keeps on your device the Macs you have paired (their names, and the keys for the encrypted connection, in your device’s Keychain), the mixers you have added (their address, name and model), and the name this device shows on your Macs. It talks to a mixer directly over your local network, in the mixer’s own control protocol. X Air mixers ask for no password, so anything on that network can control them; that is how the mixers work, not something the remote changes. Nothing the remote does leaves your local network, apart from the ads and the App Store described below.
Purchases. Pro and Pro + DJ, and Remove Ads in the iPhone and iPad apps, are bought through Apple’s App Store. Apple handles the payment and any subscription, and gives the app only a receipt that says what you have bought. The apps do not receive your name, email, address or payment details. Apple’s handling of your purchase is covered by Apple’s privacy policy at apple.com/legal/privacy.
Advertising (iPhone and iPad). Helix Audio Mix Live Mobile, and Helix Audio Mix Remote while it controls a mixer, show a banner ad served by Google AdMob. The remote shows none while it controls a Mac. To serve and measure ads, Google’s software in the app sends Google your device’s IP address, an identifier for your device, and information about the device and the app, and records when an ad is shown or tapped. The apps do not ask permission to track you across other companies’ apps and websites, so ads are not personalized on that basis. Google’s use of this information is covered by Google’s privacy policy at policies.google.com/privacy, and Google’s ad settings are at adssettings.google.com. Buying Remove Ads in either iPhone and iPad app takes its banner away: Google’s advertising software then does not run and sends nothing. The Mac apps show no ads and contain no advertising software.
What the apps do not do
- No data is sent to Helix Solara LLC. Nothing is sent to anyone else, apart from what Google’s advertising software sends on iPhone and iPad, as described above.
- No analytics, crash reporting or usage tracking is built in. Apple may share anonymous crash reports and statistics with the developer if you have opted in to that in your device’s settings; that is Apple’s mechanism and covered by Apple’s policy.
- No advertising on the Mac. The Mac apps have no ads and no advertising software.
- No audio ever leaves a device for a remote, and a remote never reaches the Mac’s files beyond the tracks already in its decks and pads.
- No accounts, and nothing that identifies you.
Network use
The apps talk to the internet for the App Store: to load the plans and prices, to make a purchase, and to check what you have bought. On iPhone and iPad they also talk to Google to load ads, as described above. On your local network, a Mac with remote control turned on talks to the remotes paired with it, and Helix Audio Mix Remote talks to your Macs and mixers. There are no other connections.
Children
The apps are not directed at children and collect no information from anyone.
Changes
If this policy changes, the new version is published at the same address with a new effective date.
Contact
Questions about privacy: support@helixsolara.com.